ParentPay Logo EBS

ParentPay is a unique online solution enabling secure collection of payments. Currently within our school this is available for all school trips, exam fees, music lessons and most recently for cashless catering.

· This reduces the risks associated with students carrying cash.
· Minimises the handling of cash and cheques in the finance department, saving time and improving efficiency.
· Allows parents to pay online with a secure server encrypting data, at a time convenient to them.

ParentPay offers you the freedom to make payments whenever and wherever you like 24-7, safe in the knowledge that the technology used is the highest internet security available. Your family has a secure online account, which can be accessed with a unique user ID and password. You can change these to something you will easily remember. ParentPay enables you to view all items available to each of your children along with relevant costs and details.

Making a payment is easy, simply select the item to pay and follow the instructions to complete your payment. You can pay for multiple items during a single online session. ParentPay holds an electronic record of your payments to view at a later date should you wish. No card details are stored in any part of the system.

Frequently Asked Questions

How do I use ParentPay?
Click Here for instructions.

What cards can I use?
ParentPay accepts Maestro, Switch, Delta, Electron, Solo and Visa debit cards.

Is it safe to make payments on the internet?
YES. In fact, it’s as safe to pay online with ParentPay as it is to use your credit card in a shop or over the phone! ParentPay uses leading technology to process your debit card transactions securely. All communication with the bank is encrypted (jumbled up so no one else can read it). Neither ParentPay nor the school have access to your card details and your card details are never kept by ParentPay or the school.

How can I check that it’s secure?
Standard website addresses begin with ‘http’ whereas the address for a secure site will always begin with ‘https’. You will also see a ‘padlock’ at the bottom right of the screen. Never enter your card details or personal data on any web page whose address does not start with ‘https’.

What about our personal information?
ParentPay uses a very limited amount of information about you and your child solely for the purpose of administering your account; we do not share or give information to any other organisations. We operate under strict guidelines set out by the Data Protection Act 1998, which ensures the protection and care of personal information. This means that any information you give us electronically will only be used for the purpose that you intended.

ParentPay will NEVER contact you by phone, email or mail and ask you to divulge confidential information like passwords or card numbers. If you are ever contacted by someone claiming to be from ParentPay, please contact us immediately on 08700 420550.

I don’t have a home PC so I can’t use ParentPay.
Actually you can. Try visiting your local library, internet café or see if you can get access to a computer at work.

Please contact the finance department if you continue to experience difficulties using ParentPay.

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